Refund Policy

If a review fails for a technical reason, the credits spent on it are returned to your balance automatically. You never pay for output you did not receive. If you see a failed review that was still charged, email billing@kiba.app and we will correct it.

Credit packs are one-off purchases, not subscriptions — buying a pack never sets up a recurring charge. Unused credits are refundable within 14 days of purchase. Credits already spent on completed reviews are non-refundable, because the AI processing cost has been incurred. Purchased credits never expire and remain in your balance if you cancel Pro. Bonus credits (signup, referral, first purchase) have no cash value and are not refundable.

Pro is billed monthly ($19) or yearly ($190) and renews automatically until you cancel. You can cancel at any time from the Billing page or the Stripe billing portal; you keep Pro access and the Pro daily refill until the end of the period you have already paid for, and we take no further payments. Pro daily credits are an allowance that resets each day and does not roll over, so we cannot refund unused daily credits. We do not charge for a renewed period you cancel within 14 days if you have not used that period's credits.

Kiba is an AI coaching tool. Buying credits or Pro does not buy an interview, an offer or any hiring outcome, and we are not affiliated with any employer named in the product. Refunds are not available on the basis that an application was unsuccessful.

If you are a consumer in the EU or UK, you keep your statutory right of withdrawal for digital content, except where you have asked us to begin delivery immediately and have consumed the credits.

Email billing@kiba.app with your account email and the purchase date. We respond within one business day and issue approved refunds to the original payment method within 10 business days.